Last updated: 16 October 2026

1. General Information

This website is operated by Stella Matina Design – FZCO, a company registered in the United Arab Emirates.

Company Details:

Company Name: Stella Matina Design – FZCO
Registered Address: Dubai Digital Park, Dubai Silicon Oasis, Building A1, Dubai, United Arab Emirates
Trade License Number: 69988
Email: office@stellamatina.ae

By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.

For the purposes of these Terms and Conditions:

Website: The official online store operated by Stella Matina Design – FZCO.
Customer: Any individual who accesses the website or purchases products.
Company: Stella Matina Design – FZCO.
Products: All items offered for sale through our online store.

We reserve the right to update these Terms and Conditions at any time. Changes will be published on the website and will apply from their effective date, subject to applicable law.

2. Copyright and Intellectual Property

All materials published on this website, including images, product descriptions, designs, graphics, logos, and other content, are the property of Stella Matina Design – FZCO or are used with appropriate authorization.

These materials may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

For inquiries regarding the use of our content, please contact office@stellamatina.ae.

3. Privacy and Data Protection

Stella Matina Design – FZCO respects the privacy of its customers and is committed to protecting their personal information in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, where applicable.

Personal information collected through our website may include names, email addresses, phone numbers, delivery addresses, and information necessary to process orders.

This information is used to:

Process and fulfill customer orders.
Arrange shipping and delivery.
Provide customer support.
Send order confirmations and relevant updates.
Communicate promotional offers where permitted by applicable law and customer preferences.
Comply with applicable legal obligations.

Personal information may be shared with authorized payment processors, shipping companies, fulfillment partners, and other service providers when necessary to complete orders or operate our services.

We take reasonable measures to protect customer information against unauthorized access, disclosure, or misuse.

Customers may contact office@stellamatina.ae regarding their personal information and applicable data protection rights.

Our website may use cookies to improve functionality and the shopping experience. Further details should be provided in our Privacy Policy and Cookie Policy.

4. Orders

Orders can be placed directly through our online store.

After completing an order, customers will receive an order confirmation at the email address provided during checkout.

All orders are subject to product availability and payment authorization.

Stella Matina Design – FZCO reserves the right to contact customers if additional information is required or if an item becomes unavailable.

If an order cannot be fulfilled, the customer will be informed and any applicable refund will be arranged.

Estimated processing and delivery times may vary depending on product availability, delivery location, and the shipping service selected.

5. Payment

Payments are accepted through the secure payment methods available at checkout.

Available payment options may include debit or credit cards and other payment methods supported by our payment providers.

All prices are displayed in the currency indicated on the website.

Applicable taxes and delivery charges will be displayed during checkout before the order is confirmed.

Payments are processed through authorized third-party payment service providers using appropriate security measures.

Stella Matina Design – FZCO does not directly store customers’ complete payment card details.

For any payment-related questions, please contact office@stellamatina.ae.

6. Shipping and Delivery

Stella Matina Design – FZCO offers delivery services within the United Arab Emirates, subject to shipping coverage and availability.

Orders are dispatched through authorized logistics and fulfillment partners.

Delivery times and shipping charges depend on the delivery destination, selected service, and order characteristics.

Estimated delivery times and applicable shipping fees will be communicated during the checkout process.

Delivery to certain remote areas may require additional time or shipping charges.

Customers are responsible for providing accurate and complete delivery information, including their name, contact number, and delivery address.

We are not responsible for delays caused by incorrect delivery information or circumstances beyond our reasonable control, without affecting customers’ rights under applicable law.

For delivery inquiries, please contact office@stellamatina.ae.

7. Returns and Exchanges

We accept returns and exchanges within 14 days of receiving an order, subject to the conditions below and applicable consumer protection laws.

To request a return or exchange, customers must contact office@stellamatina.ae within 14 days of delivery.

For standard returns and exchanges, products must:

Be unworn, unused, unwashed, and unaltered.
Be returned in their original condition.
Have all original tags attached.
Be returned with their original packaging.

We recommend inspecting all products immediately upon delivery.

Customers are responsible for return shipping costs for standard returns and exchanges, unless otherwise required by applicable law or agreed by the Company.

Exchanges are subject to product availability. Size exchanges are permitted once per item under our standard exchange policy.

Returned items will be inspected before a refund or exchange is approved.

Once a return is received and approved, refunds will normally be processed within 15 days, subject to applicable legal requirements and the payment provider’s processing time.

Refunds will generally be issued through the original payment method used for the purchase.

Original shipping charges are generally non-refundable for standard voluntary returns, except where applicable law requires otherwise.

If an item arrives damaged, defective, incorrect, or not as described, customers should contact us as soon as possible. Their rights to appropriate remedies under UAE consumer protection legislation will remain unaffected by the standard return conditions above.

For assistance with returns and exchanges, please contact office@stellamatina.ae.

8. Product Quality and Warranty

All products offered through our website are subject to applicable consumer protection laws in the United Arab Emirates.

We make reasonable efforts to ensure that product descriptions, images, prices, and specifications are accurate.

However, slight differences in color or appearance may occur due to individual screen settings and display technologies.

If a product is defective, damaged, or does not conform to its description, customers may be entitled to repair, replacement, refund, or another remedy as provided under applicable UAE law.

For product-related concerns, please contact office@stellamatina.ae.

9. Liability

Stella Matina Design – FZCO makes reasonable efforts to maintain accurate information and reliable access to its website.

We do not guarantee that the website will always be available or entirely free from technical interruptions or errors.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under the laws of the United Arab Emirates.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.

In the event of a complaint or dispute, customers are encouraged to contact Stella Matina Design – FZCO first so that we can attempt to resolve the matter amicably.

If an amicable resolution cannot be reached, disputes will be handled by the competent courts or authorities in the United Arab Emirates, in accordance with applicable law.

For questions, complaints, or additional information, please contact:

Stella Matina Design – FZCO

Dubai Digital Park, Dubai Silicon Oasis

Building A1, Dubai

United Arab Emirates

Trade License Number: 69988

Email: office@stellamatina.ae

Terms and Conditions